Customer Success Account Manager - Remote

Overview

The Customer Success Account Manager (CSAM) serves as the primary point of contact for customers post-launch, advising them on maximizing the value of the Coupa platform and ensuring contract renewals while driving revenue growth.

In Short

• Act as the main contact for customers after launch.
• Advise customers on strategies to maximize platform value.
• Support customers in articulating the value delivered by Coupa.
• Ensure contract renewals and identify cross-sell opportunities.
• Accountable for revenue growth targets across assigned accounts.
• Collaborate with customers to enhance their experience.
• Leverage data to inform customer strategies.
• Work within a collaborative and transparent culture.
• Impact global clients through measurable outcomes.
• Engage in continuous learning and improvement.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Proven track record of achieving revenue targets.
• Familiarity with SaaS platforms is a plus.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset.
• Experience in cross-selling and upselling.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work with pioneering technology.
• Collaborative and supportive work culture.
• Global impact through your work.
• Professional development opportunities.
• Competitive salary and benefits package.
• Flexible work environment.
• Access to a network of professionals.
• Engagement in innovative projects.
• Work-life balance initiatives.
• Recognition for contributions and achievements.