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Customer Success Account Manager - Remote

Posted 8 weeks ago

Overview

The Customer Success Account Manager (CSAM) serves as the primary point of contact for customers post-launch, advising them on maximizing the value of the Coupa platform and ensuring contract renewals while driving revenue growth.

In Short

  • Act as the main contact for customers after launch.
  • Advise customers on strategies to maximize platform value.
  • Support customers in articulating the value delivered by Coupa.
  • Ensure contract renewals and identify cross-sell opportunities.
  • Accountable for revenue growth targets across assigned accounts.
  • Collaborate with customers to enhance their experience.
  • Leverage data to inform customer strategies.
  • Work within a collaborative and transparent culture.
  • Impact global clients through measurable outcomes.
  • Engage in continuous learning and improvement.

Requirements

  • Experience in customer success or account management.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and provide actionable insights.
  • Proven track record of achieving revenue targets.
  • Familiarity with SaaS platforms is a plus.
  • Strong problem-solving skills.
  • Ability to work collaboratively in a team environment.
  • Customer-focused mindset.
  • Experience in cross-selling and upselling.
  • Willingness to learn and adapt in a fast-paced environment.

Benefits

  • Opportunity to work with pioneering technology.
  • Collaborative and supportive work culture.
  • Global impact through your work.
  • Professional development opportunities.
  • Competitive salary and benefits package.
  • Flexible work environment.
  • Access to a network of professionals.
  • Engagement in innovative projects.
  • Work-life balance initiatives.
  • Recognition for contributions and achievements.

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