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Vice President, Customer Support - Remote

Posted 21 hours ago
Customer Service
Full Time
Ireland

Overview

The Vice President of Customer Support at Coupa leads and transforms global customer support operations, focusing on exceptional service delivery in a fast-paced SaaS environment.

In Short

  • Lead and scale global support Center of Excellence.
  • Drive a multi-year transformation roadmap focused on people, processes, tools, and digital innovation.
  • Foster a high-performance culture through employee engagement.
  • Collaborate cross-functionally with Product, Engineering, and Customer Success.
  • Own key support KPIs, compliance, and escalation management.

Requirements

  • 10+ years of global customer support leadership in SaaS or tech.
  • Deep expertise in support platforms like Salesforce and Zendesk.
  • Skilled in customer experience strategy across various channels.
  • Proven ability to lead cross-functional, global teams.
  • Holds advanced degrees and certifications (e.g., MBA, Lean, Six Sigma).

Benefits

  • Pioneering technology at the forefront of innovation.
  • Collaborative culture driven by transparency and excellence.
  • Global impact on clients and the business.
Coupa logo

Coupa

Coupa is a leading AI-driven platform that empowers organizations to operate smarter and grow faster by optimizing sourcing, purchasing, supply chains, and financial management. Trusted by over 3,000 global organizations, Coupa focuses on transforming operating margins, increasing efficiencies, optimizing cash flow, and reducing risk. The company is dedicated to ensuring customer success, delivering results through innovation, and fostering a collaborative environment infused with professionalism and integrity. Committed to diversity, equity, and inclusion, Coupa is an equal-opportunity employer that values the contributions of all employees.

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