Vice President, Customer Success - Remote

Overview

We are seeking a dynamic and experienced Vice President of Customer Success to lead and scale our customer success function across Tempus. This executive will develop and execute strategies to ensure exceptional customer experiences, drive retention, and foster growth across Tempus' diverse customer base, including healthcare providers, biopharma clients, and research institutions.

In Short

• Build, lead, and mentor a high-performing customer success team.
• Develop and implement customer success strategies.
• Optimize processes, tools, and technologies for customer success operations.
• Serve as the executive sponsor for key accounts.
• Collaborate with sales, product, data science, and operations teams.
• Establish and track key performance indicators (KPIs).
• Foster strong relationships with customers.
• Drive initiatives to capture customer feedback.
• Align on customer needs and market opportunities.
• Ensure the customer voice informs product roadmap development.

Requirements

• 15+ years of experience in customer success or related field.
• 5+ years in an executive leadership role.
• Proven track record in high-growth, technology-driven environments.
• Strong understanding of healthcare and life sciences industries.
• Exceptional strategic thinking and communication skills.
• Data-driven mindset with experience using metrics.
• Bachelor's degree required; advanced degree is a plus.

Benefits

• Be part of a mission-driven organization in precision medicine.
• Collaborate with top-tier professionals in AI and healthcare.
• Make a direct impact on patient care and scientific discoveries.
• Competitive compensation and opportunities for professional growth.