Vice President, Customer Success - Remote

Overview

Hello Heart is seeking a highly motivated and experienced Vice President, Customer Success to lead efforts in ensuring exceptional client satisfaction and fostering strong relationships with clients. The role involves driving customer outcomes and optimizing the customer lifecycle while managing success activities.

In Short

• Lead and develop a proactive client-facing team.
• Drive strategic direction and enhance client outcomes.
• Own client lifecycle and satisfaction metrics.
• Manage team outcomes including ARR and customer health scores.
• Create and drive strategic plans for client health improvement.
• Partner with Enablement for training programs.
• Anticipate and mitigate risks to client health.
• Train teams on product value proposition.
• Manage administrative tasks related to client campaigns.
• Drive renewals and negotiate terms.

Requirements

• 12+ years in customer-facing leadership roles.
• Experience in B2B within digital health or related fields.
• Strong problem-solving and negotiation skills.
• Proficiency in Salesforce CRM and Google Suite.
• Excellent communication and organizational skills.
• Willingness to travel approximately 30% of the time.

Benefits

• Positive and diverse company culture.
• Collaborative and creative work environment.
• Opportunities for professional growth.
• Supportive team dynamics.
• Engaging company activities.