Vice President of Customer Success - Remote

Overview

Rad AI is on a mission to transform healthcare with artificial intelligence, seeking an experienced Vice President of Customer Success to lead and scale a high-impact customer success organization.

In Short

• Build and lead a high-performing customer success team.
• Design and execute a customer success strategy for engagement and retention.
• Establish a data-driven operating system for customer success.
• Foster deep customer relationships to drive adoption and loyalty.
• Collaborate with sales, product, and marketing for a seamless customer experience.
• Define and optimize key customer success metrics.

Requirements

• 10+ years in customer success or related functions in healthcare SaaS.
• Proven leadership in scaling customer success teams.
• Ability to build CXO-level relationships in healthcare.
• Strong leadership and mentoring skills.
• Experience in designing scalable processes and engagement strategies.
• Strong commercial orientation with a track record of revenue growth.
• Understanding of AI applications in healthcare.
• Excellent communication and interpersonal skills.
• Data-driven mindset with experience in customer success metrics.

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance.
• HSA (with employer match), FSA, & DCFSA.
• 401(k).
• 11 paid company holidays.
• Location-flexibility (remote-first company!).
• Flexible PTO policy.
• Annual company-wide offsite.
• Periodic team offsites.
• Annual equipment stipend.