Vice President, Customer Support (US) - Remote

Overview

The Vice President of Customer Support at PointClickCare will lead the strategic direction and execution of the Customer Support organization, ensuring high customer satisfaction and operational excellence.

In Short

• Lead the vision for Customer Support Management.
• Drive customer loyalty and satisfaction.
• Inspire and motivate support staff.
• Work cross-functionally with other departments.
• Develop and track Customer Support KPIs.
• Establish operational infrastructure for high CSAT.
• Manage a geographically remote support team.

Requirements

• 10+ years leading support organizations.
• Experience in SaaS organizations.
• Strong knowledge of case management and CRM systems.
• Exceptional communication skills.
• Proven track record of operational improvements.
• Experience managing a distributed team.

Benefits

• Benefits starting from Day 1.
• Retirement Plan Matching.
• Flexible Paid Time Off.
• Wellness Support Programs.
• Parental & Caregiver Leaves.
• Continuous Development Support Program.
• Employee Assistance Program.