Vice President of Customer Support - Remote

Overview

The Vice President of Customer Support at PointClickCare will lead the strategic direction and execution of Customer Support, managing a team responsible for customer programs and best practices.

In Short

• Lead the strategic direction of Customer Support.
• Manage a team of Directors and Managers.
• Oversee customer programs and processes.
• Work cross-functionally with Product, Operations, Marketing, and Services.
• Transform the support organization with new technologies and processes.
• Drive higher Customer Satisfaction at every interaction.
• Motivate and lead teams effectively.
• Address technical and functional customer inquiries.
• Ensure a dynamic Support Center that adapts to customer needs.
• Impact healthcare across North America through effective support.

Requirements

• Experience in customer support leadership.
• Proven track record of improving customer satisfaction.
• Strong leadership and motivational skills.
• Ability to manage cross-functional teams.
• Experience with process improvement in support organizations.
• Familiarity with healthcare technology platforms is a plus.
• Excellent communication skills.
• Strategic thinking and problem-solving abilities.
• Ability to adapt to changing customer needs.
• Experience in managing support centers.

Benefits

• Opportunity to impact healthcare positively.
• Dynamic work environment.
• Career advancement opportunities.
• Supportive company culture.
• Engaging work alongside talented colleagues.
• Access to a wealth of resources and opportunities.
• Recognition as a top employer in the industry.
• Work with innovative technologies.
• Contribute to meaningful work.
• Be part of a growing organization.