Director of Customer Learning – Customer Operations - Remote

Overview

As the Director of Customer Learning – Customer Operations at PointClickCare, you will drive the strategy and execution of customer education initiatives to maximize the value of our platform through engaging learning experiences.

In Short

• Lead the modernization and scaling of customer learning programs.
• Define and execute the strategic roadmap for education initiatives.
• Design and deliver mixed-mode learning content.
• Manage learning delivery platforms (LMS/LXP).
• Develop a high-performing team of instructional designers and training staff.
• Track and analyze metrics to measure education impact.
• Stay updated on industry trends and adopt new learning technologies.
• Build strategic relationships with external training partners.

Requirements

• 8-10 years of experience in education/training/customer enablement programs.
• Proven leadership and people management skills.
• Understanding of adult learning theory and instructional design.
• Strong experience with LMS/LXP platforms.
• Analytic mindset for measuring education ROI.
• Ability to think strategically and execute tactically.
• Experience with emerging learning technologies like AI.

Benefits

• Flexibility and growth opportunities.
• Meaningful work in a leading health tech company.
• Opportunity to innovate and make an impact in healthcare.
• Supportive corporate culture recognized by Forbes.