Director of Engineering, Customer Operations - Remote

Overview

The Director of Engineering for Operations at Monzo will lead a growing organization focused on supporting customers through innovative technology solutions.

In Short

• Lead an organization of ~50 individuals.
• Build trust and empower high-performing teams.
• Collaborate with Data, Product, and Design teams.
• Deeply understand business and product needs.
• Identify key metrics to evaluate team success.
• Make decisions in complex situations.
• Challenge senior leaders to improve solutions.
• Dive deep into data for insights.
• Strong bias to action.
• Experience with Machine Learning or AI is a plus.

Requirements

• Experience leading large engineering teams.
• Ability to build trust and empower teams.
• Comfortable with technical systems and design.
• Effective collaboration with diverse teams.
• Passionate about understanding business and products.
• Strong decision-making skills.
• Data-driven approach to problem-solving.
• Experience with algorithms and data structures.

Benefits

• Base salary + stock options.
• Relocation assistance to the UK.
• Visa sponsorship available.
• Flexible working hours.
• £1,000 annual learning budget.
• Comprehensive benefits package.