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Director of Engineering, Customer Operations - Remote

Posted 9 weeks ago
Software Development
Full Time
UK

Overview

The Director of Engineering for Operations at Monzo will lead a growing organization focused on supporting customers through innovative technology solutions.

In Short

  • Lead an organization of ~50 individuals.
  • Build trust and empower high-performing teams.
  • Collaborate with Data, Product, and Design teams.
  • Deeply understand business and product needs.
  • Identify key metrics to evaluate team success.
  • Make decisions in complex situations.
  • Challenge senior leaders to improve solutions.
  • Dive deep into data for insights.
  • Strong bias to action.
  • Experience with Machine Learning or AI is a plus.

Requirements

  • Experience leading large engineering teams.
  • Ability to build trust and empower teams.
  • Comfortable with technical systems and design.
  • Effective collaboration with diverse teams.
  • Passionate about understanding business and products.
  • Strong decision-making skills.
  • Data-driven approach to problem-solving.
  • Experience with algorithms and data structures.

Benefits

  • Base salary + stock options.
  • Relocation assistance to the UK.
  • Visa sponsorship available.
  • Flexible working hours.
  • £1,000 annual learning budget.
  • Comprehensive benefits package.
Monzo logo

Monzo

Monzo is a UK-based digital bank on a mission to make money work for everyone. With a focus on financial health, Monzo aims to support customers, especially those facing financial difficulties, by providing accessible lending products and exceptional customer service. The company fosters a collaborative and empathetic work environment, encouraging its teams to innovate and improve customer experiences while meeting regulatory standards. Monzo values professional development and offers a range of benefits to its employees, including a learning budget and remote work support.

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