Director of Customer Operations Optimization - Remote

Overview

The Director of Customer Operations will drive the operational transformation of our core customer operations functions, with the goal of optimizing our current model for increased efficiency and effectiveness.

In Short

• Define and communicate a unified transformation strategy.
• Develop and lead transformation initiatives to improve operational efficiency.
• Identify and implement best practices and process improvements.
• Implement data-driven approaches to enhance customer satisfaction.
• Establish and track KPIs to measure success.
• Conduct evaluations of current workflows and systems.
• Lead initiatives for continuous improvement.
• Work closely with leaders to enhance collaboration.
• Manage and coach a team of analysts and support staff.
• Prepare and present data-driven insights to leadership.

Requirements

• 10+ years of experience in a similar role.
• Prior operational experience; education or tech-ed experience a plus.
• Strong data analysis skills.
• Experience in change management.
• Ability to foster cross-functional collaboration.
• Strong leadership and team management skills.
• Excellent communication skills.
• Experience in process optimization.
• Ability to work in a fast-paced environment.
• Proficiency in technology enhancements.

Benefits

• Market competitive salary.
• Annual performance bonus eligibility.
• Stock options.
• 401k match.
• Healthcare coverage.
• Paid time off.
• Broad range of other benefits and perks.