Vice President of Customer Success - Remote

Overview

Cority is seeking a dynamic and results-driven Vice President of Customer Success to lead and scale our global Customer Success organization, ensuring customer satisfaction and retention through effective strategy and team management.

In Short

• Lead and grow a global Customer Success team.
• Develop and execute a customer success strategy.
• Drive continuous improvement initiatives.
• Enhance customer experience and adoption.
• Own KPIs related to customer retention and growth.
• Collaborate cross-functionally with Sales, Product, and Marketing.
• Mentor and empower team members.
• Focus on customer-centricity and innovation.
• Ensure alignment with organizational goals.
• Utilize data-driven approaches to improve customer relationships.

Requirements

• 5+ years leading customer success in SaaS.
• 15+ years in B2B SaaS with proven client-facing experience.
• Experience in building high-performing teams.
• Strong understanding of customer journey design.
• Expertise in customer-centric processes and technologies.
• Exceptional data analysis and communication skills.
• Hands-on leadership style.
• Prior experience in high-growth environments preferred.

Benefits

• Competitive health benefits and dental plans.
• Fitness allowance and health care spending account.
• Retirement savings plan.
• Work from home flexibility.
• Subsidized internet for employees.
• Opportunities for employee development and training.
• Engagement in corporate volunteering and social events.
• Recognition of employee performance and contributions.