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Vice President of Customer Success - Remote

Posted 3 days ago
Sales / Business
Full Time
Worldwide

Overview

Cority is seeking a dynamic and results-driven Vice President of Customer Success to lead and scale our global Customer Success organization, ensuring customer satisfaction and retention through effective strategy and team management.

In Short

  • Lead and grow a global Customer Success team.
  • Develop and execute a customer success strategy.
  • Drive continuous improvement initiatives.
  • Enhance customer experience and adoption.
  • Own KPIs related to customer retention and growth.
  • Collaborate cross-functionally with Sales, Product, and Marketing.
  • Mentor and empower team members.
  • Focus on customer-centricity and innovation.
  • Ensure alignment with organizational goals.
  • Utilize data-driven approaches to improve customer relationships.

Requirements

  • 5+ years leading customer success in SaaS.
  • 15+ years in B2B SaaS with proven client-facing experience.
  • Experience in building high-performing teams.
  • Strong understanding of customer journey design.
  • Expertise in customer-centric processes and technologies.
  • Exceptional data analysis and communication skills.
  • Hands-on leadership style.
  • Prior experience in high-growth environments preferred.

Benefits

  • Competitive health benefits and dental plans.
  • Fitness allowance and health care spending account.
  • Retirement savings plan.
  • Work from home flexibility.
  • Subsidized internet for employees.
  • Opportunities for employee development and training.
  • Engagement in corporate volunteering and social events.
  • Recognition of employee performance and contributions.
Cority logo

Cority

Cority is a global leader in enterprise EHS (Environment, Health, and Safety) software, dedicated to empowering organizations to transform their operational practices through innovative technology. With over 35 years of experience, Cority combines deep domain expertise with a commitment to integrity, offering a comprehensive, human-centered, and secure SaaS platform that supports businesses and workers in over 100 countries. The company is recognized for its high levels of client satisfaction and has received numerous awards for its strong employee culture and exceptional business performance. Cority prioritizes employee well-being and development, providing competitive benefits, a dynamic work environment, and opportunities for career growth.

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