Implementation Coordinator - Remote

Overview

The Implementation Coordinator will manage the post-sale onboarding experience for new and existing customers, ensuring they are set up for success through various activities.

In Short

• Engage customers via phone and email for onboarding and issue resolution.
• Manage calendars and schedule onboarding sessions.
• Meet KPIs related to onboarding volume and time to value.
• Handle multiple workstreams including chats and internal requests.
• Maintain documentation of customer interactions and follow-ups.
• Monitor customer progress and support at-risk accounts.
• Adapt to evolving priorities and take on new challenges.

Requirements

• Experience in a B2B or technology-driven environment.
• Ability to manage customer expectations via phone and email.
• Strong communication skills with a professional phone presence.
• Understanding of the sales process and timely onboarding.
• Ability to manage shared workloads in a team environment.
• Basic understanding of the hospitality industry.

Benefits

• Market-leading salary package.
• Permanent work from home setup.
• Coworking space available if needed.
• PH holidays observed.
• HMO for you and two dependents.
• 15 vacation leaves and 10 sick leaves.
• Food allowance of 1000 PHP/month.
• Work from home allowance of 1000 PHP/month.
• Health and wellness benefit of 7500 PHP/year.
• Free LinkedIn Learning License.