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Implementation Coordinator - Remote

Posted 23 hours ago
Customer Service
Full Time
Philippines

Overview

The Implementation Coordinator will manage the post-sale onboarding experience for new and existing customers, ensuring they are set up for success through various activities.

In Short

  • Engage customers via phone and email for onboarding and issue resolution.
  • Manage calendars and schedule onboarding sessions.
  • Meet KPIs related to onboarding volume and time to value.
  • Handle multiple workstreams including chats and internal requests.
  • Maintain documentation of customer interactions and follow-ups.
  • Monitor customer progress and support at-risk accounts.
  • Adapt to evolving priorities and take on new challenges.

Requirements

  • Experience in a B2B or technology-driven environment.
  • Ability to manage customer expectations via phone and email.
  • Strong communication skills with a professional phone presence.
  • Understanding of the sales process and timely onboarding.
  • Ability to manage shared workloads in a team environment.
  • Basic understanding of the hospitality industry.

Benefits

  • Market-leading salary package.
  • Permanent work from home setup.
  • Coworking space available if needed.
  • PH holidays observed.
  • HMO for you and two dependents.
  • 15 vacation leaves and 10 sick leaves.
  • Food allowance of 1000 PHP/month.
  • Work from home allowance of 1000 PHP/month.
  • Health and wellness benefit of 7500 PHP/year.
  • Free LinkedIn Learning License.
Lightspeed Commerce logo

Lightspeed Commerce

Lightspeed Commerce is a dynamic and innovative company specializing in eCommerce solutions, particularly known for its successful Lightspeed C-Series product. With a strong presence in the BeNeLux market and growing traction in North America, Lightspeed is dedicated to empowering merchants by providing impactful products that address customer feedback. The company fosters a flexible work environment that encourages career growth and collaboration among diverse teams, making it an ideal place for motivated individuals looking to make a significant impact in the retail and eCommerce industry.

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