Implementation Coordinator - Remote

Overview

The Implementation Coordinator is responsible for overall implementation support in the form of Q/A for member mailings, benefit documents and critical file loads as well as benefit testing output review and post go-live claims monitoring. This role is primarily internal support but does have limited client-facing needs.

In Short

• Responsible for initial client setup for handoff to project managers
• Manage and update team tracking documents
• Q/A member mailings, benefit documents and critical file loads
• Coordinate ongoing review/updates of team SOP and job aides
• Support implementation team with critical meeting notes
• Assist in review of benefit testing outputs and post go-live claims monitoring
• Serve in a limited client facing capacity, as required
• Collaborate cross functionally to support general implementation needs, as required
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance

Requirements

• High school diploma or the equivalent; Associates or Bachelors degree preferred
• Excellent communication, writing, and organizational skills
• Ability to work independently with minimal supervision, stay productive in a remote environment
• Self-motivated and detail-oriented problem solver
• Ability to handle multiple competing priorities in a dynamic environment and collaborate in a team
• Have a designated workspace that is visibly secure from others during work hours
• Have the following internet connectivity: DSL, cable modem or fiber with a wired connection to device

Benefits

• Flexible position allowing management to assign or reassign duties and responsibilities
• Diverse workplace valuing the contributions of each employee
• Equal employment opportunities to all employees and applicants
• Prohibition of discrimination and harassment of any type