Implementation Coordinator - Remote

Overview

The Implementation Coordinator is responsible for overall implementation support in the form of Q/A for member mailings, benefit documents and critical file loads as well as benefit testing output review and post go-live claims monitoring. This role is primarily internal support but does have limited client-facing needs.

In Short

• Responsible for initial client setup for handoff to project managers
• Manage and update team tracking documents
• Q/A member mailings, benefit documents and critical file loads
• Coordinate ongoing review/updates of team SOP and job aides
• Support implementation team with critical meeting notes
• Assist in review of benefit testing outputs and post go-live claims monitoring
• Serve in a limited client facing capacity, as required
• Collaborate cross functionally to support general implementation needs, as required
• Responsible for adherence to the Capital Rx Code of Conduct

Requirements

• High school diploma or the equivalent; Associates or Bachelors degree preferred
• Excellent communication, writing, and organizational skills
• Ability to work independently with minimal supervision
• Self-motivated and detail-oriented problem solver
• Ability to handle multiple competing priorities in a dynamic environment
• Have a designated workspace that is securely closed off during work hours
• Have internet connectivity with required speed and wired connection

Benefits

• Flexible position description
• Opportunity to work in a diverse workplace
• Equal employment opportunities