Implementation Coordinator - Remote

Overview

The Implementation Coordinator at RapidAI plays a crucial role in ensuring effective project management and customer success in a fast-paced environment, focusing on SaaS implementation.

In Short

• Contract position for five months.
• Proactively follow up with customers to keep projects moving.
• Schedule meetings and coordinate with internal teams.
• Maintain accurate records in project tracking tools.
• Assist Implementation Managers with routine tasks.
• Ensure standard implementation workflows are followed.
• Work with technical teams to confirm deployment readiness.
• Document customer progress and communicate with stakeholders.
• Support tracking of project milestones and reporting.
• Help identify delays and suggest improvements.

Requirements

• 1-3 years of experience in customer support or project coordination.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Experience with project management tools is a plus.
• Familiarity with software implementation projects preferred.
• Ability to work independently and escalate issues as needed.
• Detail-oriented and proactive in project management.
• Comfortable following up with customers professionally.
• Able to adapt to shifting priorities in a fast-paced environment.
• Looking to gain experience in professional services.

Benefits

• Opportunity to build expertise in SaaS implementation.
• Experience in a high-impact environment.
• Work with a global leader in AI and healthcare.
• Gain exposure to project management and customer success.
• Collaborate with technical teams and stakeholders.