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Implementation Coordinator - Remote

Posted 3 weeks ago

Overview

The Implementation Coordinator at RapidAI plays a crucial role in ensuring effective project management and customer success in a fast-paced environment, focusing on SaaS implementation.

In Short

  • Contract position for five months.
  • Proactively follow up with customers to keep projects moving.
  • Schedule meetings and coordinate with internal teams.
  • Maintain accurate records in project tracking tools.
  • Assist Implementation Managers with routine tasks.
  • Ensure standard implementation workflows are followed.
  • Work with technical teams to confirm deployment readiness.
  • Document customer progress and communicate with stakeholders.
  • Support tracking of project milestones and reporting.
  • Help identify delays and suggest improvements.

Requirements

  • 1-3 years of experience in customer support or project coordination.
  • Strong organizational skills.
  • Excellent written and verbal communication skills.
  • Experience with project management tools is a plus.
  • Familiarity with software implementation projects preferred.
  • Ability to work independently and escalate issues as needed.
  • Detail-oriented and proactive in project management.
  • Comfortable following up with customers professionally.
  • Able to adapt to shifting priorities in a fast-paced environment.
  • Looking to gain experience in professional services.

Benefits

  • Opportunity to build expertise in SaaS implementation.
  • Experience in a high-impact environment.
  • Work with a global leader in AI and healthcare.
  • Gain exposure to project management and customer success.
  • Collaborate with technical teams and stakeholders.

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