Technical Services Specialist - Remote

Overview

The Technical Services Specialist is responsible for first and second level support for all RapidAI software and hardware, providing effective diagnostic evaluation of end-user's needs.

In Short

• Provide first and second level support for RapidAI software and hardware.
• Diagnose and evaluate end-user needs effectively.
• Respond to and resolve customer issues in a timely manner.
• Identify, research, and resolve technical problems.
• Document and track issues accurately.
• Monitor problems to ensure timely resolution.
• Deliver technical training and support for personnel and customers.
• Maintain customer satisfaction through effective communication.
• Work collaboratively with the technical services team.
• Utilize good judgment in all support interactions.

Requirements

• Experience in technical support roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work under pressure.
• Familiarity with software and hardware troubleshooting.
• Detail-oriented with strong documentation skills.
• Ability to work independently and as part of a team.
• Customer service orientation.
• Technical training experience is a plus.
• Knowledge of AI applications in healthcare is a plus.

Benefits

• Opportunity to work with cutting-edge AI technology.
• Impactful role in improving patient outcomes.
• Collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Work with a global team.
• Flexible work arrangements.
• Access to training and resources.
• Supportive management team.
• Engaging company culture.