IT Help Desk Technician - Remote

Overview

The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.

In Short

• Research end user issues independently and document/develop solutions.
• Develop additional MDM automation to facilitate user onboarding.
• Identify MDM related company needs and manage user systems via MDM Software.
• Collaborate with internal teams to identify IT policy needs and deploy solutions.
• Responsible for onboarding/offboarding IT activities, including system access and equipment management.
• Create Exchange rules to address spam/phishing emails.
• Respond to user requests via ticketing system/phone calls/IM.
• Assist users with access/system issues.
• Write and update documentation for user reference.
• Participate in a Help Desk OnCall schedule.

Requirements

• 2+ years experience in a Help Desk role.
• A customer-oriented approach to problem resolution.
• Experience supporting Mac hardware/OSX in a Help Desk environment.
• Experience supporting remote users in a distributed environment.
• Experience with Jira Service desk or similar ticketing system.
• Experience with Office 365 suite.

Benefits

• Flexible position description allowing management to adjust duties as needed.
• Diverse workplace celebrating various employee backgrounds.
• Equal employment opportunities and prohibition of discrimination.