Account Manager - Customer Success - Remote

Overview

The Account Manager will manage and nurture relationships with customers to ensure exceptional service and support related to their pharmacy benefit programs.

In Short

• Act as the primary point of contact for assigned accounts.
• Understand customer needs and provide tailored solutions.
• Manage day-to-day operations for assigned customers.
• Prepare and present reports on program performance.
• Track key performance metrics.
• Monitor client satisfaction and address issues promptly.
• Collaborate with internal teams to resolve client problems.
• Gather customer feedback to influence product development.
• Manage stakeholder expectations.
• Drive client retention and satisfaction strategies.

Requirements

• 5+ years of experience in benefits consulting or pharmacy benefit management.
• Strong project management skills.
• Customer-focused mindset.
• Strong analytical and problem-solving abilities.
• Exceptional organizational skills.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Applications.
• Bachelor's degree in business or related field preferred.
• Ability to travel as needed.

Benefits

• Base Salary: $80-85K/year.
• Bonus opportunities.
• Health benefits.
• 401K with employer match.
• Stock options.
• PTO.
• Opportunity to work in a fast-moving, collaborative company.