Manager, Member Experience - Remote

Overview

VIVIO Health is seeking a dynamic Manager, Member Experience to lead a high-performing team focused on optimizing workflows and enhancing member service in the healthcare industry.

In Short

• Manage daily operations to ensure smooth workflow and efficiency.
• Supervise member case management and resolve issues promptly.
• Monitor performance metrics and adjust strategies to meet service goals.
• Conduct performance reviews and implement training programs.
• Enhance processes for improved member satisfaction.
• Lead and develop a collaborative team environment.
• Utilize data-driven insights for continuous improvement.
• Facilitate effective communication within the team and with external partners.
• Promote a positive team culture and professional growth.
• Travel occasionally for business purposes.

Requirements

• 5+ years of experience in healthcare and member service leadership.
• Strong interpersonal and communication skills.
• Proven ability to manage a high-volume, fast-paced environment.
• Education: Associate’s degree or higher in relevant field.
• Experience in call center leadership is preferred.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Exceptional organizational skills.
• Active problem solver with a proactive mindset.
• Effective communicator.

Benefits

• Base salary $68K-$75K/year plus bonus eligibility.
• Health benefits.
• 401K employer match.
• Stock options.
• PTO.
• Opportunity to work in a growing company.
• Dynamic and collaborative work environment.
• Make a real impact in a Public Benefit Corporation.