Manager, Client Experience - Remote

Posted 1 week ago

Sales / Business

Full Time

Relationship Management

Data Analysis

Microsoft Office

CRM Systems

Overview

Lux Research is seeking a Client Experience Manager (CXM) who is passionate about helping the world’s largest companies innovate products and solutions to be more sustainable, human-centric, and better serve the climate and humanity.

In Short

Serve as the primary contact for onboarding new customers.
Deliver and communicate ROI for Lux clients throughout the customer journey.
Learn client needs and proactively deliver Lux resources.
Collaborate with Account Management on renewals and expansion.
Gauge customer engagement and find creative solutions.
Understand customer outcomes through data collection and analysis.
Answer incoming questions about Lux products and functionality.

Requirements

3+ years in a client facing services role.
Bachelor’s degree in a STEM or Social Sciences field.
3+ years’ experience in communication and presentation.
Experience fostering relationships as a Trusted Advisor.
High degree of organization and proficiency with systems.

Benefits

Equal opportunity employer.

Lux Research

Lux Research is a leading firm dedicated to human-centric innovation, specializing in market research, science, technology, and sustainability. The company collaborates with some of the world's largest brands, including McDonald's, Shell, and Honda, to provide proprietary research and insights on emerging consumer and technology trends. Lux Research helps clients navigate transformation and drive impactful decisions by delivering actionable insights that address critical questions about sustainability and innovation. With a focus on empowering industry leaders, Lux Research is committed to crafting content that highlights breakthrough innovations and supports companies in achieving their goals.

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