Client Experience Manager - Remote

Posted 14 weeks ago

Customer Service

Full Time

Worldwide

Client Experience

Administrative Support

Overview

The Client Experience Manager will be responsible for ensuring a high-quality experience for clients in-resort, while also providing administrative support during the off-season.

In Short

Inspect hotel health & safety
Manage and update the Resort Handbook
Update supplier information in the company Res platform
Manage bookings through the company database
Organize resort transfers for guests
Liaise with suppliers and confirm reservations
Conduct pre-arrival concierge services
Make sightseeing and activity recommendations
Organize excursions and dinner reservations
Meet clients at the airport and hold welcome meetings

Requirements

Experience in customer service or hospitality
Strong communication skills
Ability to manage multiple tasks
Problem-solving skills
Flexibility to be on call 24 hours during the season

Benefits

Opportunity to work in a dynamic team
Experience in the travel industry
Potential for career growth
Work in beautiful locations

Premier Golf

Premier Golf, part of the Palatinate Group, is a leading player in the global golf travel industry, offering exceptional golf breaks and holidays to over 3,000 destinations across 22 countries, including the UK, US, Ireland, and Europe. Established in 2004, the company has rapidly expanded and now boasts a dedicated team of over 150 professionals based in London, Brighton, St. Andrews, and Atlanta. Premier Golf prides itself on its strong relationships with suppliers and customers, a diverse range of travel products, and a commitment to delivering outstanding experiences, which has earned them numerous awards. The company values its talented and passionate workforce, fostering a collaborative and entrepreneurial environment in the golf travel sector.

Share This Job!

Save This Job!