Client Experience Manager - Remote

Overview

The Client Experience Manager will oversee and manage fundraising campaigns, ensuring deliverables are met on time and on budget while working closely with internal and client teams.

In Short

• Manage fundraising campaigns from setup to wrap up.
• Ensure timely completion of tasks and communication with stakeholders.
• Facilitate planning and execution of campaigns.
• Organize reporting tools for status meetings.
• Collaborate with team members to track issues and provide resolutions.
• Produce meeting agendas, notes, and budgets.
• Continuously improve processes and client management experience.
• Provide thought leadership on product knowledge and industry trends.
• Communicate proactively with clients and team members.
• Contribute to the greater good of clients.

Requirements

• Bachelor's Degree or higher.
• Professional home office environment.
• Excellent communication skills.
• Results-oriented and competitive mindset.
• Call centre, sales, or customer service experience preferred.
• Full-time availability (40 hours a week).

Benefits

• Work from home flexibility.
• Opportunity to work with respected charities.
• Engaging and passionate team environment.
• Commitment to Employment Equity and Diversity.
• Accommodations available for candidates with disabilities.