Client Experience Manager / Account Manager - Remote

Overview

As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink’s vision to be the trusted partner of choice that 100% of our clients would recommend to a friend or colleague.

In Short

• Serve as the primary owner of the client relationship.
• Manage the overall performance and financial health for a portfolio of assigned accounts.
• Develop a deep understanding of the client’s practice.
• Continuously assess client experience and satisfaction.
• Act as a subject matter expert for UnisLink Operations.
• Assist clients in becoming expert users of UnisLink’s technology.
• Coordinate workflows requiring client review and approval.
• Participate in the contract renewal process.
• Oversee tracking of special client projects.
• Maintain knowledge of the RCM industry.

Requirements

• High School Diploma required; Bachelor’s Degree preferred.
• 2+ years of Revenue Cycle Management experience.
• 2+ years of experience in a customer-facing role.
• Proficiency in CareTracker EHR required.
• Proven track record of cultivating long-term relationships.
• Effective communication and analytical skills.
• Excellent presentation skills.
• Innovative and creative thinking skills.
• Ability to assess problems and implement solutions.
• Highly motivated self-starter.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with up to 4% match.
• Paid parental leave.
• 10 days of Paid Time Off (PTO) and 8 company paid holidays annually.