Client Experience Manager - Remote

Overview

The Client Experience Manager at Magellan Jets is responsible for ensuring strong customer relationships and delivering exceptional service to private aviation clients.

In Short

• Manage guest on-boardings and account check-ins.
• Ensure memorable on-board experiences.
• Handle imperfect experiences using a Case Management system.
• Prepare aircraft and greet guests at the Bedford Private Terminal.
• Coordinate gift box sending for on-boardings and renewals.
• Initiate communication upon receiving negative feedback.
• Maintain Account Health and Trip Perfection statistics.
• Schedule account reviews with guests.
• Implement processes for consistent on-board experiences.
• Assist in Flight Support tasks as required.

Requirements

• 1-3 years of customer service experience required.
• At least 1 year in a flight support or comparable position.
• Experience in a hotel or luxury brand preferred.
• Bachelor's degree in aviation or service-related fields preferred.
• 5-Diamond Customer Service Experience or Pilot/Dispatch License.
• Knowledge of Bedford Private Terminal processes.

Benefits

• Full-time exempt position.
• 1 remote workday per week.
• Opportunity for occasional travel for industry conferences.
• Work in a dynamic and collaborative environment.
• Engage with a dedicated team focused on exceptional service.