Client Experience Manager - Remote

Overview

As a Client Experience Manager at Known, you will play a vital role in managing client relationships and leading cross-functional teams to deliver exceptional work on time and within budget.

In Short

• Manage client relationships effectively.
• Lead cross-functional teams in delivering projects.
• Collaborate with Client Experience Directors and VPs.
• Ensure client satisfaction and retention.
• Utilize superb communication and storytelling skills.
• Understand agency financials and reporting.
• Mentor junior Client Experience staff.
• Adapt to diverse client needs across various industries.
• Work in a hybrid or remote setting.
• Contribute to a collaborative team culture.

Requirements

• 6+ years of relevant professional experience.
• Proven experience as a lead contact in an agency setting.
• Strong account or project management skills.
• Ability to form effective partnerships with teams.
• Strategic and analytical thinking skills.
• Experience in managing client satisfaction and growth.
• Positive and collaborative mindset.
• Experience with entertainment clients is a plus.
• Experience working closely with media teams is a plus.

Benefits

• Unlimited paid time off.
• 401k with company matching.
• Annual bonuses.
• Generous medical plan.
• Paid parental leave.