VP, Client Success - Remote

Overview

The VP of Client Success at VIVIO Health will lead the customer success team, focusing on enhancing customer satisfaction and implementing a comprehensive customer success strategy.

In Short

• Lead the customer success team with strategic direction and operational leadership.
• Enhance customer satisfaction through a comprehensive success strategy.
• Develop and implement the client implementation process.
• Create metrics and reporting for the implementation process.
• Manage relationships with assigned clients and understand their requirements.
• Function as the client’s advocate, ensuring they receive appropriate attention.
• Engage client partners who integrate with VIVIO.
• Evaluate partners for fit into the VIVIO ecosystem.
• Oversee regular business reviews to meet client needs.
• Drive impact in healthcare delivery through innovative solutions.

Requirements

• Bachelor's degree in business administration, Healthcare Management, or related field; MBA preferred.
• 10+ years of experience in senior Client Success or Account Management roles.
• Experience in managing cross-functional teams.
• Required experience in Pharmacy Benefit Management (PBM).
• Strong storytelling and presentation skills for engaging senior audiences.
• Ability to influence multiple stakeholders effectively.
• Proficient in data analytics to drive performance.
• Excellent verbal and written communication skills.
• Strong project management and analytical skills.
• Willingness to travel 25% for team meetings and client visits.

Benefits

• Base Salary: $170K-$190K.
• Annual Bonus eligible.
• Comprehensive Benefits Package including medical, dental, and vision.
• Life Insurance.
• Stock Options.
• 401(k) with Company Match.
• PTO.