Client Success Lead - Remote

Overview

We are seeking a dynamic and strategic Client Success Lead (CCS) to take ownership of new client engagements, ensuring their long-term success while driving business growth.

In Short

• Leading the client relationship and customer success.
• Responsible for delivery of large, complex programs within the client organization.
• Ensuring the short-term and long-term success of the account.
• Identify and capitalize on opportunities to cross-sell and upsell our offerings.
• Reviewing project scope definition and planning through delivery.
• Ensuring all projects meet defined guidelines of governance and best practices.
• Owning P&L for the account.
• Managing program(s) through robust schedules and risk mitigation.
• Track the health of the account across key metrics.
• Mentoring and managing team members.

Requirements

• Strong background in program management and consulting.
• Consulting mindset as a solution provider.
• Ability to manage multiple stakeholders.
• Expertise in governance standards and delivery methodologies.
• Strong problem-solving and negotiation skills.
• Excellent communication and leadership capabilities.
• Ability to mentor and inspire teams.
• Fluent in English and German (written and spoken).

Benefits

• Dynamic and non-hierarchical work culture.
• Opportunity to work with a diverse team across 37 countries.
• Potential for career growth and development.
• Engagement with innovative digital products and services.