Client Success Lead - Remote

Overview

We’re looking for an experienced client relationship manager with transaction banking and project management skills to join our client success organization based in Tokyo. Traydstream isn’t just one of the world’s leading rules and compliance engines for trade finance – it’s a family of hard-working professionals dedicated to making a difference in the world of finance, trade and technology. By producing high-quality and user-friendly platforms for a variety of industries, we help organizations accelerate their capabilities across borders.

In Short

• A truly cross functional role managing client relationships.
• Integrate knowledge in trade finance and client relationship management.
• Manage a group of clients in a specific geography.
• Be the first point of escalation for client queries.
• Oversee client onboarding, platform training, and usage.
• Lead a team of trade finance processing professionals.
• Continuously improve the client experience and Traydstream platform.
• Work alongside product and technology team members.
• Receive guidance and resources from leadership and subject matter experts.
• Opportunity for career growth in fintech.

Requirements

• Experience in client relationship management.
• Knowledge of transaction banking.
• Strong project management skills.
• Familiarity with trade finance processes.
• Ability to manage a team effectively.
• Excellent communication skills.
• Problem-solving abilities.
• Experience in client onboarding and training.
• Proficiency in workflow management.
• Desire to improve client experience.

Benefits

• Opportunity to work in a leading fintech company.
• Access to professional development resources.
• Collaborative work environment.
• Potential for career advancement.
• Support from leadership and experts.
• Engagement in meaningful work.
• Flexible working arrangements.
• Competitive compensation package.
• Work with a dedicated team of professionals.
• Contribute to innovative solutions in finance and trade.