Client Success Leader - Remote

Overview

As a Client Success Leader at DeepSeas, you will champion client satisfaction, retention, and expansion, directly impacting the company's success in the cybersecurity sector.

In Short

• Lead the Client Success PMO to develop client governance frameworks.
• Cultivate strong relationships with key client stakeholders.
• Anticipate and address client challenges proactively.
• Implement feedback mechanisms to drive service improvements.
• Track KPIs to measure client success and identify growth opportunities.
• Monitor client relationship health and develop retention strategies.
• Ensure timely and budget-compliant service delivery.
• Drive significant impact in a dynamic cybersecurity environment.
• Join a supportive team that values growth and innovation.
• Be at the forefront of MDR innovation in client partnerships.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 10 years of experience in client success or account management.
• Proven track record in building client relationships.
• Ability to develop customer success strategies.
• Deep understanding of industry trends and customer expectations.
• Experience in driving upsell and cross-sell opportunities.
• Strong financial acumen including budgeting and P&L management.
• Proficiency in data analytics for customer success.
• Excellent communication and interpersonal skills.
• Experience with CRM software preferred.

Benefits

• Supportive team environment.
• Opportunities for personal and professional growth.
• Values that prioritize client obsession and diversity.
• Focus on personal health and well-being.
• Engagement in solving complex cybersecurity problems.