Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will ensure customers achieve their desired outcomes from our products and services, driving product adoption and fostering customer loyalty.

In Short

• Serve as the primary contact for customers, building relationships and advocating for them.
• Lead Executive Business Reviews and conduct product demos.
• Monitor customer health metrics to identify risks and opportunities.
• Develop strategic plans for successful renewals.
• Identify account growth opportunities through upselling and cross-selling.
• Provide updates on customer health and churn risk.
• Conduct training sessions and webinars for customers.
• Work closely with support and engineering teams to resolve customer issues.

Requirements

• 4-5 years in customer success or account management, preferably in SaaS or cybersecurity.
• Familiarity with cybersecurity tools (Wiz, Orca, Rapid7, Qualys).
• Ability to build and maintain strong customer relationships.
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to manage multiple accounts and projects in a fast-paced environment.

Benefits

• Join a supportive team in an industry-leading organization.
• Opportunities for growth and career development.
• Work in a client-obsessed environment.
• Prioritize personal health and well-being.
• Be part of a diverse team that values collaboration.