Customer Success Manager - Remote

Overview

As a Customer Success Manager at TheyDo, you will play a key role in driving the success of our customers by ensuring they adopt and realise value from our platform.

In Short

• Own a portfolio of mid-market to smaller enterprise customers.
• Conduct Executive Business Reviews (EBRs) and regular check-ins.
• Execute success plans that align TheyDo’s platform with customer objectives.
• Serve as a trusted point of contact for customers.
• Monitor customer health metrics and proactively address risks.
• Identify potential expansion opportunities within your accounts.
• Apply and continuously improve customer success best practices.
• Collaborate with Sales, Product, and Marketing teams.
• Strong communication and stakeholder engagement skills required.
• Experience with Salesforce is a plus.

Requirements

• 2–5 years of experience in Customer Success within B2B SaaS.
• Track record of managing customer relationships.
• Ability to align customer needs with product value.
• Experience with journey mapping tools or CX platforms.
• Good exposure to change management methodologies.
• Understanding of design thinking and service blueprinting.
• Adaptable and collaborative in a fast-paced environment.

Benefits

• Competitive compensation and pre-IPO equity.
• Fully remote working with flexible hours.
• Health Insurance benefit.
• Flexible holiday days.
• Learning and Development budget.
• Wellbeing budget.
• Paid parental leave.
• Home office or co-working support.
• Company events.
• Latest tech & tools provided.