Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager, you will be a strategic partner to our largest and most complex enterprise customers, guiding them through every stage of their journey management transformation.

In Short

• Own the success of a portfolio of Tier 0/1 enterprise accounts.
• Accountable for renewals, expansion, NRR, and Customer Success Plans.
• Drive adoption and value realization using MEDDPICC and Command of the Message®.
• Create and execute customer success plans aligned with customers’ business objectives.
• Partner closely with Enterprise Sales on critical renewals and expansions.
• Guide enterprises in establishing journey management as an operating model.
• Help customers transition from static journey mapping to dynamic journey management.
• Support implementation of journey success metrics and ROI measurement.
• Lead executive-level engagement, including Executive Business Reviews.
• Drive new Customer Success playbooks and frameworks.

Requirements

• Extensive experience in Enterprise SaaS Customer Success or Strategic Account Management.
• Proven ownership of renewals and expansion in complex enterprise environments.
• Strong experience engaging senior executives and cross-functional stakeholders.
• Demonstrated ability to drive measurable business outcomes.
• Experience working closely with Enterprise Sales.
• Strong command of MEDDPICC or similar frameworks.
• Structured, data-driven approach to customer success.
• Familiarity with journey mapping tools or change management methodologies is a plus.

Benefits

• Competitive compensation and pre-IPO equity.
• Fully remote working with flexible hours.
• Health Insurance benefit.
• Minimum of 25 days of paid holiday per year.
• Learning and Development budget.
• Wellbeing budget for mental and physical health.
• Paid parental leave.
• Home office or co-working support.
• Company events for team bonding.
• Latest tech and tools for efficient work.