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Customer Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
USA
60,000 USD/year + commission

Overview

DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team, supporting our Great Lakes Region. This role is fully remote and requires a background in the transportation industry.

In Short

  • Deliver customer onboarding, product training, and support.
  • Manage accounts and keep customers informed of new features.
  • Act as the voice of the customer to various teams.
  • Identify customer needs and upsell service packages.
  • Build comprehensive customer profiles.
  • Serve as the main point of contact for customers.

Requirements

  • Experience in account management in a B2B environment.
  • Deep understanding of the freight and logistics industry.
  • Strategic thinker with a proven track record.
  • Detail-oriented and able to manage multiple projects.

Benefits

  • Medical, Dental, Vision, Life insurance.
  • Parental Leave.
  • Up to 20 days of paid time off starting in year one.
  • 401k matching.
  • Tuition Reimbursement Program.
  • Collaborative and supportive team culture.
  • Opportunity to make a real difference in the trucking industry.
DAT logo

DAT

DAT Freight & Analytics is a leading technology company in the transportation and logistics sector, dedicated to enhancing the efficiency and confidence of freight movement for truckers, brokers, and shippers. With over 40 years of experience, DAT leverages advanced tools and data intelligence to empower professionals in making informed decisions and optimizing costs. The company operates the industry's largest digital freight marketplace, providing critical insights derived from over $1 trillion in freight transactions. DAT is recognized as an award-winning workplace that values innovation, professional growth, and collaboration, with strategic offices located in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India.

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