Customer Success Manager - Remote

Overview

The Customer Success Manager at DAT Freight & Analytics will play a crucial role in supporting customers in the transportation industry by providing onboarding, training, and ongoing support to ensure customer satisfaction and retention.

In Short

• Fully remote position supporting the Central Region.
• Deliver customer onboarding and product training.
• Manage accounts and communicate new features to customers.
• Act as the voice of the customer to internal teams.
• Prospect for additional service opportunities.
• Build comprehensive customer profiles for success measurement.
• Main point of contact for DAT customers.

Requirements

• Experience in account management in a B2B environment.
• Strong understanding of the freight and logistics industry.
• Strategic thinking and relationship-building skills.
• Detail-oriented and able to manage multiple projects.

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance.
• Parental Leave and paid time off starting in year one.
• 401k matching and Employee Stock Purchase Plan.
• Flexible Spending Accounts and Health Savings Accounts.
• Collaborative and supportive team culture.
• Opportunity to make a real difference in the trucking industry.