Enterprise Shipper Account Manager - Remote

Overview

The Enterprise Shipper Account Manager at DAT Freight & Analytics plays a crucial role in driving growth and retention for strategic enterprise accounts through consultative partnerships and product expertise.

In Short

• Own retention, expansion, and growth metrics for high-value enterprise accounts.
• Conduct comprehensive workflow analyses to optimize customer use of DAT products.
• Collaborate with Enterprise Sales teams to provide insights during the sales process.
• Design and deliver tailored training programs for enterprise customers.
• Identify expansion opportunities through customer usage analysis.
• Build executive-level relationships with key stakeholders.
• Advocate for customer needs with cross-functional teams.
• Contribute to developing customer success best practices.

Requirements

• Bachelor's degree, preferably in business, logistics, or technology.
• 5-7 years of experience in customer success or account management in SaaS.
• Proven track record of managing enterprise client relationships.
• Experience with complex customer environments and decision-making processes.
• Logistics or supply chain industry experience preferred.
• Exceptional communication skills, especially with C-level executives.
• Strong analytical mindset with data-driven insights.
• Self-motivated and able to thrive in fast-paced environments.
• Proficiency with CRM systems and customer success platforms.
• Willingness to travel up to 25% for customer meetings.

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance.
• Parental Leave.
• Up to 20 days of paid time off starting in year one.
• 401k matching (immediately vested).
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Tuition Reimbursement Program.
• Collaborative and supportive team culture.
• Opportunity to make a real difference in the trucking industry.