Enterprise Account Manager - Remote

Overview

As an Enterprise Account Manager at Firstup, you will work with Fortune 500 organizations globally to enhance their digital transformation efforts, ensuring customer satisfaction and retention.

In Short

• Primary owner of a set book of existing customers.
• Drive customer retention and expansion from implementation through renewal.
• Effectively renew, upsell, and cross-sell to existing customers.
• Build relationships with senior executives at partner organizations.
• Collaborate with Customer Experience Team to ensure customer success.
• Lead value-driven Executive Business Reviews.
• Engage customers and inspire them to advocate for Firstup.
• Become an expert in the Digital Employee Experience.

Requirements

• 5+ years of experience in Enterprise SaaS sales and Account Management.
• Strong history of quota attainment and excellent performance.
• Experience selling software to executives at Fortune 500 companies.
• Impeccable communication and professional sales presentation skills.
• Experience managing customer relationships with a Customer Success team.
• Ability to use data to demonstrate value and justify expansion.
• Experience in a high-growth business environment.

Benefits

• Variety of medical, dental, and vision plans.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program for future investment.
• Education & learning stipend for skill development.
• Unlimited PTO for a healthy work-life blend.
• Paid parental leave for family support.
• Work from home stipend for remote success.
• Stock options to promote employee ownership.
• Career advancement opportunities in a fast-paced environment.
• Collaborative work environment with inspiring colleagues.