Enterprise Account Manager - Remote

Overview

The Enterprise Account Manager serves as the direct link between CivicPlus and our top tier customers, responsible for overall relationship management and ensuring adoption and engagement with CivicPlus solutions.

In Short

• Own the client experience and elevate client satisfaction.
• Manage relationships with top tier customers.
• Travel up to 50% to visit organizations.
• Collaborate with a driven team of professionals.
• Implement changes based on client needs.
• Communicate the company’s value proposition effectively.
• Maintain a robust pipeline of forecasted sales.
• Mentor and coach junior Account Managers.
• Prioritize multiple tasks and deadlines.
• Ensure timely responses to client inquiries.

Requirements

• Strong persuasive, analytical, and interpersonal skills.
• Excellent phone presence.
• Team player focused on personal development.
• Customer-focused with the ability to anticipate client needs.
• Strong written and oral communication skills.
• Able to manage complex and high-value accounts.
• Flexibility and a proactive approach to duties.
• Ability to travel as required.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Competitive salary based on skills and experience.
• Potential variable pay based on quotas.