Business Value Consultant - Remote

Overview

The Business Value Consultant (BVC) at Firstup advises organizations on achieving Positive Business Outcomes through the Firstup Platform, focusing on improving digital employee experience programs.

In Short

• Provide best practice guidance across the customer journey.
• Assist in developing a robust data strategy for tracking KPIs.
• Collaborate on strategic content execution to maximize platform impact.
• Lead the implementation of governance strategies for content management.
• Maximize employee personalization in content delivery.
• Develop expertise with the Firstup platform through ongoing learning.
• Identify customer growth opportunities and at-risk accounts.

Requirements

• Bachelor's Degree in Business Administration, Communications, or related field.
• Five or more years in professional services or SaaS customer success.
• Demonstrated client relationship and communication skills.
• Ability to collaborate internally with multiple teams.
• Experience in developing data-driven strategies for business growth.
• Strong analytical and problem-solving skills.
• Strong business acumen and strategic thinking.
• Project management skills with a proven execution track record.
• Operational knowledge of internal communication or HR platforms preferred.

Benefits

• Opportunity to make a difference in employee experience.
• Work with a world-class customer base.
• Be part of a team committed to improvement and collaboration.