Customer Success Manager - Remote

Overview

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader which helps Australian, American & Canadian disability support providers, in-home aged carers, and allied health professionals to streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

In Short

• Engage and manage relationships with customers.
• Ensure customer satisfaction with products and services.
• Drive retention and expansion of the customer base.
• Act as a key point for technical support escalation.
• Oversee the customer onboarding process.
• Monitor customer health and engagement metrics.
• Provide guidance and training to customers.
• Collaborate with cross-functional teams.
• Identify upsell and cross-sell opportunities.
• Represent the voice of the customer internally.

Requirements

• Bachelor's degree in business, marketing, or related field.
• 3+ years of experience in customer success or account servicing.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to manage multiple projects simultaneously.
• Familiarity with customer success metrics.
• Experience with CRM and customer engagement software.
• Ability to work independently and remotely.
• Familiarity with the industry is a plus.

Benefits

• Opportunity to work in a fast-growing SaaS company.
• Flexible working environment.
• Collaborative team culture.
• Professional development opportunities.
• Contribute to meaningful work that supports clients.