Site Reliability Engineer - Remote

Overview

We're on the lookout for a passionate and exceptional reliability engineer to join our dynamic team and help us transform the homecare industry. Rally with us in creating meaningful experiences for our hyper-growth healthcare startup.

In Short

• Enjoy ownership and responsibility, with a bias towards identifying problems and proposing and implementing solutions.
• Strong experience with Ruby on Rails, especially in production SaaS systems.
• Deep knowledge of background job processing (Sidekiq or similar), caching, and distributed systems.
• Proven experience improving CI/CD pipelines, we currently use CircleCI but don't discard a migration.
• Comfortable designing and improving observability stacks (New Relic, Datadog, Honeycomb, etc.).
• Experience building resilient systems — retries, back-offs, queueing, circuit breakers, graceful degradation, kill switches, isolation of workloads, etc.
• Strong focus on developer ergonomics and reliability culture.
• Bias toward action and delivering tools that improve system behaviour and developer happiness.

Requirements

• Own and improve our CI/CD pipelines (CircleCI), reducing deploy times and failure rates.
• Build reliable retry/back-off mechanisms for critical user workflows.
• Design and implement observability tooling, including synthetic checks, smoke tests, etc.
• Help architect and implement failover and fallback mechanisms for critical vendors and workflows.
• Work with Support to build debug tooling and dashboards that empower non-engineers.
• Collaborate with engineering to define and template runbooks, kill switches, and disaster mitigation patterns.
• Champion performance tuning.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Contribute to meaningful projects that enhance healthcare accessibility.
• Collaborate with a passionate team.
• Flexible working arrangements.