Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for delivering ROI and value for customers, building strong relationships, and proactively identifying business goals and opportunities.

In Short

• Deliver consistent ROI and value for customers.
• Build strong client relationships based on trust.
• Identify business goals and opportunities for greater value.
• Analyze key account statistics and performance metrics.
• Manage multiple client relationships simultaneously.
• Maximize customer retention and prevent churn.
• Serve as a trusted advisor leveraging e-commerce expertise.
• Advocate for customer solutions internally.
• Conduct regular business reviews with clients.
• Work over email and video calls to empower clients.

Requirements

• 2+ years of experience in customer success or related field.
• Experience in a client-facing role, preferably in SaaS or e-commerce.
• Ability to drive customer retention and identify risks.
• Positive attitude and ability to build rapport.
• Strong organizational and prioritization skills.
• Commercially savvy with a technical attitude.
• Understanding of digital marketing, including SEO/SEM.
• Native-level English proficiency preferred.
• Proven ability to work independently in a remote environment.

Benefits

• Opportunity to work in a fast-paced environment.
• Ability to make a significant impact on customer success.
• Collaboration with cross-functional teams.
• Professional growth and development opportunities.
• Flexible working hours.