Customer Success Manager - Remote

Overview

As a Customer Success Manager at Edmentum, you will play a key role in supporting educators and administrators, ensuring they maximize the value of the company's tech-enabled learning solutions.

In Short

• Manage partner schools from onboarding through renewal.
• Drive adoption, retention, and expansion among valuable customers.
• Build and manage key stakeholder relationships.
• Develop communication with customers to monitor account health.
• Act as a customer advocate within Edmentum.
• Strategize on renewals to mitigate risk.
• Identify growth opportunities with current customers.
• Forecast customer health and risk of attrition.
• Self-educate about Edmentum's products and K-12 landscape.

Requirements

• 5+ years of experience in education technology implementation.
• Ability to communicate effectively across all levels.
• Knowledge of current educational trends and state-specific requirements.
• Strong listening and questioning skills.
• Understanding of curriculum and instruction.
• Analytical and problem-solving skills.
• Ability to analyze client usage and performance data.
• Self-motivated and proactive individual.
• Passion for driving change in education.
• Ability to travel up to 65%.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program with paid holidays.
• Resources to promote wellness and work-life balance.
• Commitment to pay transparency.