Client Success Lead - Remote

Overview

We are seeking a dynamic and strategic Client Success Lead (CCS) to take ownership of new client engagements, ensuring their long-term success while driving business growth.

In Short

• Leading the client relationship and customer success.
• Responsible for delivery of large, complex programs within the client organization.
• Ensuring the short-term and long-term success of the account.
• Identify and capitalize on opportunities to cross-sell and upsell our offerings within existing engagements.
• Reviewing project scope definition, and planning through delivery of assigned product and related product releases.
• Ensuring all projects in the account meet defined guidelines of governance, standards, and best practices.
• Owning P&L for the account.
• Effectively managing program(s) through the development of robust schedules, change control, and risk mitigation.
• Track and ensure the health of the account across key metrics such as risk, scope, schedule, quality, resources, finance, and customer satisfaction.
• Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance.

Requirements

• Strong background in program management, consulting, and cross-group collaboration skills.
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Strong ability to manage multiple stakeholders and drive strategic client engagement.
• Expertise in governance standards, risk management, and delivery methodologies.
• Strong problem-solving, negotiation, and decision-making skills.
• Excellent communication and leadership capabilities.
• Ability to mentor and inspire teams for high performance.
• Excellent communication and interpersonal abilities. Fluent in English and German (written and spoken).

Benefits

• Dynamic and non-hierarchical work culture.
• Opportunity to work with a global team of experts.
• Engagement in exciting and inspiring projects.