Junior Strategy & Ops Analyst - Customer Success - Remote

Overview

Pennylane offers an exciting opportunity for growth within a rapidly expanding company, where your expertise will help entrepreneurs regain control over their finances.

In Short

• Maintain operational condition of Customer Success tools.
• Administer tools like Intercom, Zendesk, and others.
• Provide first-level application support.
• Analyze problems and share root causes with the Build team.
• Develop dashboards for decision-making support.
• Serve as the main contact for tool vendors.
• Participate in strategic decision-making around support management.
• Work in a fast-paced environment with autonomy.
• Collaborate with various teams to improve processes.
• Help shape the future of financial management.

Requirements

• Bac +4 or equivalent education.
• Experience with ticketing tools like Intercom or Zendesk is a plus.
• Fluency in French and English.
• Strong skills in Excel/Gsheet, Metabase, or similar and SQL.
• Knowledge of Salesforce is a plus.
• Problem solver mentality.
• Ability to learn quickly in a dynamic environment.
• Strong ownership and drive.
• Hands-on attitude.
• Excellent communication and adaptability skills.

Benefits

• Opportunity to work in a fast-growing FinTech company.
• Flexible remote work culture.
• Collaborate with an international team.
• Contribute to meaningful financial solutions for SMEs.
• Supportive work environment valuing employee input.