Staff Data Analyst, Customer Success Strategy & Ops - Remote

Overview

HubSpot’s Customer Success Strategy and Operations (CSSO) team is looking for a Staff Data Analyst to join our team. In this role, you will be aligned to the Strategic Initiatives team. The Strategic Initiatives team supports HubSpot's business by working cross-functionally within and beyond Customer Success, optimizing for the customer experience through GTM readiness, strategic guidance, customer intelligence and connected execution of HubSpot’s long-term, strategic goals.

In Short

• Build and scale our CSSO data analytics practice to transform customer usage patterns and outcomes data into strategic insights that drive product and service improvements
• Develop comprehensive analytics frameworks to guide Customer Success strategy and long-term initiatives, turning data into actionable recommendations for leadership
• Design and implement performance measurement systems, including monthly business reviews, forecasting models, and success metrics
• Lead complex analytical investigations to identify root causes of customer challenges and recommend actionable solutions that drive measurable business outcomes
• Create scalable processes and systems that enhance team productivity and decision-making through data-driven insights

Requirements

• Academic or professional experience with a heavy quantitative, analytical focus
• ~5 years minimum professional experience for most candidates.
• Track record of driving organization-wide impact in a business environment, influencing decision-making with data; ideally working with cross-functional, executive (C-level) stakeholders
• Experience working with data end-to-end, from ingestion to data modeling to analytical deliveries
• Experience with enterprise-scale analytics architectures built for a variety of applications (beyond SQL transformations/reporting, ideally Looker, HEX)
• Ability to write performant, complex SQL queries combining multiple sources of data
• Expertise with data analytics and statistical tools such as R or Python
• Confidence with a variety of analytical and statistical techniques (e.g., regression analysis)
• Excellent communication, storytelling, and collaboration skills
• Demonstrated passion for teaching, mentoring, or developing teams - particularly without direct management

Benefits

• Competitive salary and cash compensation
• Participation in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Comprehensive benefits and perks to help employees grow better
• Flexible working environment
• Opportunities for professional development and growth