Customer Success Systems and Data Analyst - Remote

Overview

The Customer Success Systems and Data Analyst will play a crucial role in managing and optimizing the Gainsight environment, focusing on data analysis, KPI management, and customer success projects to drive satisfaction and retention.

In Short

• Manage and optimize Gainsight for customer health tracking.
• Create and manage reports and dashboards for customer success performance.
• Implement automated workflows to enhance customer interactions.
• Analyze customer behavior and product usage for strategy development.
• Coordinate ongoing customer success projects to meet performance metrics.
• Develop KPIs to measure customer success effectiveness.
• Provide regular updates on customer success metrics to leadership.
• Identify opportunities for process optimization.
• Support the automation of customer success processes.

Requirements

• Experience in customer success operations or project management.
• Strong experience with Gainsight and Salesforce.
• Ability to analyze complex data and provide actionable insights.
• Excellent project management and communication skills.
• Knowledge of customer success best practices and metrics.

Benefits

• Generous time off policies.
• Competitive compensation.
• Volunteer opportunities.
• Reward and recognition programs.
• Healthcare and retirement benefits.