Remote Otter LogoRemoteOtter

Customer Success Systems and Data Analyst - Remote

Posted 6 weeks ago
All others
Full Time
CA
$87,200 - $130,800/CAD

Overview

The Customer Success Systems and Data Analyst will play a crucial role in managing and optimizing the Gainsight environment, focusing on data analysis, KPI management, and customer success projects to drive satisfaction and retention.

In Short

  • Manage and optimize Gainsight for customer health tracking.
  • Create and manage reports and dashboards for customer success performance.
  • Implement automated workflows to enhance customer interactions.
  • Analyze customer behavior and product usage for strategy development.
  • Coordinate ongoing customer success projects to meet performance metrics.
  • Develop KPIs to measure customer success effectiveness.
  • Provide regular updates on customer success metrics to leadership.
  • Identify opportunities for process optimization.
  • Support the automation of customer success processes.

Requirements

  • Experience in customer success operations or project management.
  • Strong experience with Gainsight and Salesforce.
  • Ability to analyze complex data and provide actionable insights.
  • Excellent project management and communication skills.
  • Knowledge of customer success best practices and metrics.

Benefits

  • Generous time off policies.
  • Competitive compensation.
  • Volunteer opportunities.
  • Reward and recognition programs.
  • Healthcare and retirement benefits.
Magnet Forensics logo

Magnet Forensics

Magnet Forensics is a global leader in digital investigative software, specializing in the acquisition, analysis, and sharing of evidence from various digital devices, including computers, smartphones, tablets, and IoT devices. With a commitment to innovation, the company serves over 4,000 customers across more than 100 countries, playing a vital role in modernizing digital investigations to combat crime and enhance national security. Headquartered in Canada with additional offices in the United States and Singapore, Magnet Forensics fosters a collaborative and supportive work environment, emphasizing employee development and integrity. The company is dedicated to making a positive impact in the world through its mission-driven approach and commitment to diversity and inclusion.

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