Customer Success Analyst - Remote

Overview

The Customer Success Analyst (CSA) at Arcadia.io is responsible for managing steady state activities for non-enterprise clients, ensuring customer satisfaction through data quality, support, and upgrades.

In Short

• Manage steady state activities for non-enterprise clients.
• Ensure strong data quality and effective support.
• Lead product trainings and mitigate issues.
• Act as the primary point of contact for customers.
• Coordinate with internal teams and track project timelines.
• Provide demos of functionality to clients.
• Understand and troubleshoot complex technical issues.
• Develop strategies to help clients reach business goals.
• Exhibit an in-depth understanding of Arcadia products.
• Manage customer accounts independently.

Requirements

• Strong problem-solving skills.
• Experience in customer success or support roles.
• Understanding of healthcare data and EHR.
• Ability to manage project timelines.
• Technical skills for troubleshooting.
• Excellent communication skills.
• Ability to work collaboratively with cross-functional teams.
• Willingness to learn and adapt to new tools.
• Experience with data ingestion processes.
• Ability to provide tailored training to customers.

Benefits

• Opportunity for professional growth and development.
• Work in a collaborative team environment.
• Access to training and certification programs.
• Engage with innovative healthcare solutions.
• Contribute to improving customer satisfaction.