Manager - CX Ops - Remote

Overview

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In Short

• Lead and mentor the QA team
• Manage workflow and collaborate with cross-functional teams
• Continuously analyze workflow for process improvement
• Track and report on key performance indicators (KPIs)
• 7+ years of professional experience, with management experience
• Excellent communication skills required
• Strong understanding of data quality principles
• Experience with JIRA or similar project management software
• Analytical and problem-solving skills necessary
• Supportive culture that values diversity and teamwork

Requirements

• 7+ years of professional service experience
• 1-2 years as a Manager and 2-3 years as a Team Lead
• Excellent communication skills
• Understanding of QA methodologies
• Analytical and problem-solving skills
• Experience with JIRA or similar software

Benefits

• Competitive compensation based on market standards
• Hybrid model with remote-first policy
• Flexible Leave Policy
• Medical Insurance for family members
• Comprehensive coverage including accident and life insurance
• Annual performance cycle
• Quarterly team engagement activities
• L&D programs for professional growth
• Supportive culture valuing diversity and teamwork