Sales Ops Manager - Remote

Overview

We are hiring a Sales Operator to build, lead, and scale our outbound appointment setter team from the ground up. This person will architect the systems, performance infrastructure, and strategic rhythm of a high-output sales support unit. The ideal candidate is an experienced B2B sales team leader with a proven ability to manage remote setter teams, implement QA and KPI frameworks, and ensure alignment with closer teams to drive revenue conversion.

In Short

• Recruit, onboard, and train a high-performing appointment setter team from scratch
• Define team structure, shift schedules, workflows, and daily operating cadence
• Conduct weekly calibration sessions with the Closer Team to ensure alignment on pitch, qualification criteria, and lead quality
• Develop, implement, and continuously refine KPI tracking, QA processes, call scripts, and reporting systems
• Monitor real-time performance through HubSpot and Kixie Dialer dashboards
• Deliver actionable performance insights to leadership, ensuring accountability across the setter team
• Design lead outreach workflows for both voice and non-voice campaigns
• Create appointment-setting strategies that maximize show-up rates and qualification quality
• Build and own the sales ops infrastructure using HubSpot and Kixie Dialer
• Conduct QA audits and performance reviews; coach setters based on data, not gut feel

Requirements

• Proven experience in B2B sales management
• Ability to manage remote teams effectively
• Strong understanding of KPI and QA frameworks
• Experience with HubSpot and Kixie Dialer
• Metrics-driven leadership style

Benefits

• Opportunity to build a team from the ground up
• Work in a structured environment with a focus on performance
• Competitive salary and benefits package