CX Operations Manager - Remote

Overview

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. This position is fully remote.

In Short

• Oversee technical aspects of customer support programs.
• Collaborate with cross-functional teams.
• Manage implementation of customer support programs.
• Identify and mitigate risks in projects.
• Drive adoption of new tools and processes.
• Monitor and analyze key metrics for customer experience.
• Conduct data analysis for process optimization.
• Ensure clear communication of technical requirements.
• Identify opportunities for process improvements.
• Manage multiple projects simultaneously.

Requirements

• Experience managing complex technical programs.
• Strong technical background in software development.
• Excellent project management skills.
• Strong problem-solving capabilities.
• Excellent communication and collaboration skills.
• Attention to detail.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.